Support Services

  • Support Services is one the major business TeqSign is having till now, where we have expert team to enhance after delivery services to our valued customers and Partner, i.e., offsite and onsite,
    • Short Term Support Services
    • Annual Maintenance Contract
    • Onsite Visits and Offsite IT Projects Support
    • Direct External Workforce,
    • In house Skilled HR Sharing Outsource

    According to Market trend, TeqSign is not focused only to Build inhouse team to support project, but also having very strong Recruitment arm, to always keep updated Rick External Resource Pool (National and International) for short and Long Term Assignment Services.

Support Services with Skill Resource Sharing

Roles and Responsibilities

Services are provided on long term basis. ORC would be deployed onsite at customer premises to participate at Post implementation phase to go through the escalation support as well as ongoing design optimization reviews at PSC level. Our consultant can offer following services.

  • Performs analysis and diagnosis of highly complex networking/Application problems.
  • Performs analysis of highly complex designs.
  • Builds simulated networks in test labs to resolve highly complex problems and compatibility issues
  • Deliver expert consulting, design and engineering support to customers for issues.
  • Involve in knowledge transfer program and operation staff mentoring demands to get them up to the speed with the day-to-day NOC issues.
  • Suggest extensive industry experience to optimize network/application performance and proactively analyze potential enhancements
Terms of Engagement

Engagement is long term, i.e. minimum 3-12 months.Our Engineer/Consultant will be deployed at customer site. Our Engineer/Consultant will be engaged with the operations staff Be involved with all escalation issue Keep track of any software malfunction, bugs in specific release train Should be able to track any issue/trends rather than working on separate troubleshooting issues Can liaise with the Vendor’s as well as customer management. Consultant will also be the focal point for all the escalations from the customer side on certain product set.

Roles and Responsibilities

Services are provided on long term basis. ORE would be deployed onsite at customer premises to participate at Support issues only. Our Engineer can offer following services.

  • Post implementation configuration troubleshooting
  • Performs analysis and diagnosis of highly complex networking problems.
  • Performs analysis of any inter-related network issues.
  • Keeps track of the new feature releases as well as installs and upgrades the box whenever an existing problem gets fixed through a defect / patch
  • Maintains the network/Application with all the latest / stable patches and fixed
  • Works / liaises on all the issues
Terms of Engagement

Engagement is long term, i.e. minimum 6-12 months. Our engineer will be deployed at customer site. Our engineer will be engaged with the operations issues only; Be involved with all the troubleshooting and escalation issue, Can liaise with the Vendor’s TAC, NOC as well as customer management. Engineer will also be the focal point for all the escalations from the customer side on certain product set. Work during off hours will be compensated into 150% of the normal office-time.

 

Roles and Responsibilities

Services are provided on project base/ on-demand. FE will work during on/off maintenance windows as well as on/0ff site in order to make sure that the equipment has been installed and configured with the right configuration items.

Coordination, remote assistance, and onsite product installation. Power and interface testing and establishing connectivity to the operations center. Equipment racking, installation of physical connections, and loading a static IP address etc.

Terms of Engagement

Engagement is based on time and material. Work during off hours will be compensated into 150% of the normal office-time. Our engineer will be deployed at network site / data centre etc.

Description

Term

TeqSign Expertise

Vendors

Security Engineers/Consultants

DLP-Data Leakage Prevention Experts

Professional Services/Consultants

Juniper Network, CISCO & SONIC Wall

Firewall

Professional Services/Consultants

Juniper Network, CISCO

IPS – Intrusion Prevention System

Professional Services/Consultants

Juniper Network, CISCO

NAC

Professional Services/Consultants

CISCO, Juniper & Microsoft

SIEM

Professional Services/Consultants

HP Arc Sight

Routing & Switches

MPLS vendor Expertise

Professional Services/Consultants

Juniper Network, CISCO & Huawei

VPN’s (Layer 2, Layer 3)

Professional Services/Consultants

Juniper Network, CISCO & Huawei

OSPF / ISIS

Professional Services/Consultants

Juniper Network, CISCO & Huawei

BGP

Professional Services/Consultants

Juniper Network, CISCO & Huawei

QOS

Professional Services/Consultants

HP Arsigth

RF Optimizing

Integration, RF and support network BSS, BTS

Professional Services/Consultants

NSN, Motorola, Ericsson

GSM (2G, 3G) , CDMA and WiMax Installation etc

Providing resources globally

Professional Services/Consultants

NSN, Motorola, Ericsson

 Deployment and commission of site

Professional Services/Consultants

NSN, Motorola, Ericsson

Oracle Database

Oracle Database 11g :SQL

Professional Services/Consultants

Oracle

Oracle Database 11g:PL SQL Developer

Professional Services/Consultants

Oracle

Oracle Database 10g

Professional Services/Consultants

Oracle

Linux for System Administrators

Professional Services/Consultants

Linux

Linux for Database Administrators

Professional Services/Consultants

Linux

Oracle Database 11g

Professional Services/Consultants

Oracle

Oracle DBA Oracle Apps DBA

RMAN Database Backups & Recovery

Professional Services/Consultants

Oracle

SQL Tuning, Unix Scripting, DB design Concept

Professional Services/Consultants

Oracle

Applying CPU Patches, Database performance Tuning

Professional Services/Consultants

Oracle

Data Guard, OEM GRIP

Professional Services/Consultants

Oracle

Database Installation/Upgrade 10g-11g,

Professional Services/Consultants

Oracle

11i / R12 EBS and 9i/10g support, Installation, cloning, DB refresh, Patching and Monitoring

Professional Services/Consultants

Oracle

Fusion Middleware

Oracle Web Logic Server

Professional Services/Consultants

Oracle

Oracle BI publisher

Professional Services/Consultants

Oracle

Oracle SOA Suite

Professional Services/Consultants

Oracle

Oracle Fusion Middleware Administrator

Professional Services/Consultants

Oracle

Sun Solaris

Oracle Solaris 11

Professional Services/Consultants

Oracle Sun

Oracle Solaris 10

Professional Services/Consultants

Oracle Sun

Server Administration

Professional Services/Consultants

Oracle Sun

E-Business Suite

R12 Oracle EBS Supply Chain Management

Professional Services/Consultants

Oracle

R12 Oracle EBS Financials

Professional Services/Consultants

Oracle

R12 Oracle EBS Tools and Technology

Professional Services/Consultants

Oracle

R12 Oracle EBS Human Capital Management

Professional Services/Consultants

Oracle

Primavera

Primavera P6 Enterprise Project Portfolio Management

Professional Services/Consultants

Primavera

Siebel

Siebel Customer Relationship Management

Professional Services/Consultants

Primavera

CA Tech Experts

CA Uni- center Services Desk R12, Advance work Flow Mgmt

Professional Services/Consultants

CA Technology

CA Exceed NSM experts, CA Wily Resources

Professional Services/Consultants

CA Technology

CA site Minder and CA Access Management

Professional Services/Consultants

CA Technology

IBM Mainframe Tech experts

Mainframe Administrators Z/OS

Professional Services/Consultants

IBM Mainframe

Mainframe Operators Z/OS

Professional Services/Consultants

IBM Mainframe

J2EE Developers in Mainframe Enviourment

Professional Services/Consultants

IBM Mainframe

Microsoft ASP.Net

Professional Services/Consultants

MS ASP.Net

J2EE Architects

Professional Services/Consultants

Java

Service Oriented Architect and Cloud Computing

Enterprise Architecture TOGAF

Professional Services/Consultants

Cloud, SOA

SOA Architects, Governance and Security

Professional Services/Consultants

Cloud, SOA

Cloud Architect and Storage Specialist

Professional Services/Consultants

Cloud, SOA

Cloud Virtualization Specialist

Professional Services/Consultants

Cloud, SOA

Cloud Security Consultants

Professional Services/Consultants

Cloud, SOA

SYSTEM

Managing Solution

Professional Services/Consultants

Java, Microsoft Exchange, Google Apps

Virtualization

Professional Services/Consultants

Microsoft, VMware, Citrix

Communication Server

Professional Services/Consultants

OCS, Lync Server

Management Solution

Professional Services/Consultants

System Center Configuration Manager, System Center Operations Manager

Database

Database Management and Administration

Professional Services/Consultants

Oracle, Microsoft Exchange Server

Oracle 10G-11G

Professional Services/Consultants

Oracle

SQL Server

Professional Services/Consultants

Microsoft

General

Visual C++

Professional Services/Consultants

Visual C++

MS Technologies (COM, .Net etc)

Professional Services/Consultants

MS

Java for next Generations BPM platform

Professional Services/Consultants

Java

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