- Support Services is one the major business TeqSign is having till now, where we have expert team to enhance after delivery services to our valued customers and Partner, i.e., offsite and onsite,
- Short Term Support Services
- Annual Maintenance Contract
- Onsite Visits and Offsite IT Projects Support
- Direct External Workforce,
- In house Skilled HR Sharing Outsource
According to Market trend, TeqSign is not focused only to Build inhouse team to support project, but also having very strong Recruitment arm, to always keep updated Rick External Resource Pool (National and International) for short and Long Term Assignment Services.
Support Services
Support Services with Skill Resource Sharing
Roles and Responsibilities
Services are provided on long term basis. ORC would be deployed onsite at customer premises to participate at Post implementation phase to go through the escalation support as well as ongoing design optimization reviews at PSC level. Our consultant can offer following services.
- Performs analysis and diagnosis of highly complex networking/Application problems.
- Performs analysis of highly complex designs.
- Builds simulated networks in test labs to resolve highly complex problems and compatibility issues
- Deliver expert consulting, design and engineering support to customers for issues.
- Involve in knowledge transfer program and operation staff mentoring demands to get them up to the speed with the day-to-day NOC issues.
- Suggest extensive industry experience to optimize network/application performance and proactively analyze potential enhancements
Terms of Engagement
Engagement is long term, i.e. minimum 3-12 months.Our Engineer/Consultant will be deployed at customer site. Our Engineer/Consultant will be engaged with the operations staff Be involved with all escalation issue Keep track of any software malfunction, bugs in specific release train Should be able to track any issue/trends rather than working on separate troubleshooting issues Can liaise with the Vendor’s as well as customer management. Consultant will also be the focal point for all the escalations from the customer side on certain product set.
Roles and Responsibilities
Services are provided on long term basis. ORE would be deployed onsite at customer premises to participate at Support issues only. Our Engineer can offer following services.
- Post implementation configuration troubleshooting
- Performs analysis and diagnosis of highly complex networking problems.
- Performs analysis of any inter-related network issues.
- Keeps track of the new feature releases as well as installs and upgrades the box whenever an existing problem gets fixed through a defect / patch
- Maintains the network/Application with all the latest / stable patches and fixed
- Works / liaises on all the issues
Terms of Engagement
Engagement is long term, i.e. minimum 6-12 months. Our engineer will be deployed at customer site. Our engineer will be engaged with the operations issues only; Be involved with all the troubleshooting and escalation issue, Can liaise with the Vendor’s TAC, NOC as well as customer management. Engineer will also be the focal point for all the escalations from the customer side on certain product set. Work during off hours will be compensated into 150% of the normal office-time.
Roles and Responsibilities
Services are provided on project base/ on-demand. FE will work during on/off maintenance windows as well as on/0ff site in order to make sure that the equipment has been installed and configured with the right configuration items.
Coordination, remote assistance, and onsite product installation. Power and interface testing and establishing connectivity to the operations center. Equipment racking, installation of physical connections, and loading a static IP address etc.
Terms of Engagement
Engagement is based on time and material. Work during off hours will be compensated into 150% of the normal office-time. Our engineer will be deployed at network site / data centre etc.
|
Description |
Term |
TeqSign Expertise |
Vendors |
|
Security Engineers/Consultants |
DLP-Data Leakage Prevention Experts |
Professional Services/Consultants |
Juniper Network, CISCO & SONIC Wall |
|
Firewall |
Professional Services/Consultants |
Juniper Network, CISCO |
|
|
IPS – Intrusion Prevention System |
Professional Services/Consultants |
Juniper Network, CISCO |
|
|
NAC |
Professional Services/Consultants |
CISCO, Juniper & Microsoft |
|
|
SIEM |
Professional Services/Consultants |
HP Arc Sight |
|
|
Routing & Switches |
MPLS vendor Expertise |
Professional Services/Consultants |
Juniper Network, CISCO & Huawei |
|
VPN’s (Layer 2, Layer 3) |
Professional Services/Consultants |
Juniper Network, CISCO & Huawei |
|
|
OSPF / ISIS |
Professional Services/Consultants |
Juniper Network, CISCO & Huawei |
|
|
BGP |
Professional Services/Consultants |
Juniper Network, CISCO & Huawei |
|
|
QOS |
Professional Services/Consultants |
HP Arsigth |
|
|
RF Optimizing |
Integration, RF and support network BSS, BTS |
Professional Services/Consultants |
NSN, Motorola, Ericsson |
|
GSM (2G, 3G) , CDMA and WiMax Installation etc |
Providing resources globally |
Professional Services/Consultants |
NSN, Motorola, Ericsson |
|
Deployment and commission of site |
Professional Services/Consultants |
NSN, Motorola, Ericsson |
|
|
Oracle Database |
Oracle Database 11g :SQL |
Professional Services/Consultants |
Oracle |
|
Oracle Database 11g:PL SQL Developer |
Professional Services/Consultants |
Oracle |
|
|
Oracle Database 10g |
Professional Services/Consultants |
Oracle |
|
|
Linux for System Administrators |
Professional Services/Consultants |
Linux |
|
|
Linux for Database Administrators |
Professional Services/Consultants |
Linux |
|
|
Oracle Database 11g |
Professional Services/Consultants |
Oracle |
|
|
Oracle DBA Oracle Apps DBA |
RMAN Database Backups & Recovery |
Professional Services/Consultants |
Oracle |
|
SQL Tuning, Unix Scripting, DB design Concept |
Professional Services/Consultants |
Oracle |
|
|
Applying CPU Patches, Database performance Tuning |
Professional Services/Consultants |
Oracle |
|
|
Data Guard, OEM GRIP |
Professional Services/Consultants |
Oracle |
|
|
Database Installation/Upgrade 10g-11g, |
Professional Services/Consultants |
Oracle |
|
|
11i / R12 EBS and 9i/10g support, Installation, cloning, DB refresh, Patching and Monitoring |
Professional Services/Consultants |
Oracle |
|
|
Fusion Middleware |
Oracle Web Logic Server |
Professional Services/Consultants |
Oracle |
|
Oracle BI publisher |
Professional Services/Consultants |
Oracle |
|
|
Oracle SOA Suite |
Professional Services/Consultants |
Oracle |
|
|
Oracle Fusion Middleware Administrator |
Professional Services/Consultants |
Oracle |
|
|
Sun Solaris |
Oracle Solaris 11 |
Professional Services/Consultants |
Oracle Sun |
|
Oracle Solaris 10 |
Professional Services/Consultants |
Oracle Sun |
|
|
Server Administration |
Professional Services/Consultants |
Oracle Sun |
|
|
E-Business Suite |
R12 Oracle EBS Supply Chain Management |
Professional Services/Consultants |
Oracle |
|
R12 Oracle EBS Financials |
Professional Services/Consultants |
Oracle |
|
|
R12 Oracle EBS Tools and Technology |
Professional Services/Consultants |
Oracle |
|
|
R12 Oracle EBS Human Capital Management |
Professional Services/Consultants |
Oracle |
|
|
Primavera |
Primavera P6 Enterprise Project Portfolio Management |
Professional Services/Consultants |
Primavera |
|
Siebel |
Siebel Customer Relationship Management |
Professional Services/Consultants |
Primavera |
|
CA Tech Experts |
CA Uni- center Services Desk R12, Advance work Flow Mgmt |
Professional Services/Consultants |
CA Technology |
|
CA Exceed NSM experts, CA Wily Resources |
Professional Services/Consultants |
CA Technology |
|
|
CA site Minder and CA Access Management |
Professional Services/Consultants |
CA Technology |
|
|
IBM Mainframe Tech experts
|
Mainframe Administrators Z/OS |
Professional Services/Consultants |
IBM Mainframe |
|
Mainframe Operators Z/OS |
Professional Services/Consultants |
IBM Mainframe |
|
|
J2EE Developers in Mainframe Enviourment |
Professional Services/Consultants |
IBM Mainframe |
|
|
Microsoft ASP.Net |
Professional Services/Consultants |
MS ASP.Net |
|
|
J2EE Architects |
Professional Services/Consultants |
Java |
|
|
Service Oriented Architect and Cloud Computing |
Enterprise Architecture TOGAF |
Professional Services/Consultants |
Cloud, SOA |
|
SOA Architects, Governance and Security |
Professional Services/Consultants |
Cloud, SOA |
|
|
Cloud Architect and Storage Specialist |
Professional Services/Consultants |
Cloud, SOA |
|
|
Cloud Virtualization Specialist |
Professional Services/Consultants |
Cloud, SOA |
|
|
Cloud Security Consultants |
Professional Services/Consultants |
Cloud, SOA |
|
|
SYSTEM |
Managing Solution |
Professional Services/Consultants |
Java, Microsoft Exchange, Google Apps |
|
Virtualization |
Professional Services/Consultants |
Microsoft, VMware, Citrix |
|
|
Communication Server |
Professional Services/Consultants |
OCS, Lync Server |
|
|
Management Solution |
Professional Services/Consultants |
System Center Configuration Manager, System Center Operations Manager |
|
|
Database |
Database Management and Administration |
Professional Services/Consultants |
Oracle, Microsoft Exchange Server |
|
Oracle 10G-11G |
Professional Services/Consultants |
Oracle |
|
|
SQL Server |
Professional Services/Consultants |
Microsoft |
|
|
General |
Visual C++ |
Professional Services/Consultants |
Visual C++ |
|
MS Technologies (COM, .Net etc) |
Professional Services/Consultants |
MS |
|
|
Java for next Generations BPM platform |
Professional Services/Consultants |
Java |